Crowdsourced Delivery Service Market Size, Share and Trend Analysis, By Delivery Type (On-Demand Delivery, Scheduled Delivery), By Customer Type (Individuals, Businesses), By Delivery Model (Two-Wheelers, Vehicles, Bicycles, Pedestrian), By Application (E-Commerce, Food and Beverage, and Others), and By Region, Forecast 2025-2032

Crowdsourced Delivery Service Market Overview and Key Insights:

The global crowdsourced delivery service market size reached USD 11.3 billion in 2024 and is expected to register a revenue CAGR of 17.4% during the forecast period. The rising demand for crowdsourced delivery services in e-commerce is driving the revenue growth of the crowdsourced delivery service market.

Globally, several e-commerce, retail, and omnichannel companies are adopting a crowdsourced delivery strategy to reduce last-mile delivery costs. Crowdsourced delivery is flexible than other ways of outsourcing delivery, such as carriers or 3PL providers. According to research, the last mile of parcel delivery can represent over 53% of the total shipping costs. Crowdsourced delivery is a last-mile logistics approach that leverages a network of local, non-professional individuals to deliver goods from a fulfillment center to customers’ doorsteps.

Market Drivers:

Growing demand for sustainable deliveries is a key driver of the crowdsourced delivery service market. According the World Economic Forum (WEF), delivery vehicle emissions projected to increase by 60% by 2030 accounting for 54% of the transport sector’s emissions and 13%. E-commerce companies are adopting green last-mile delivery strategies in order to meet the growing consumer preferences for eco-friendly brands.

The growth of e-commerce accelerated the adoption of delivery fleets. Globally, last-mile delivery fleets projected to expand by up to 61% by 2030. Thes growth of e-commerce has contributes to a substantial rise in delivery vehicles. As a result, the need for low-emission, eco-friendly logistics solutions is becoming increasingly urgent.

Additionally, the increasing use of e-commerce platforms, driven by rapid urban population growth, is fueling the revenue expansion of the crowdsourced delivery service market. According to the United Nations (UN), 55% of the global population currently lives in urban areas, and this figure is projected to reach 68% by 2050. Retail and omnichannel businesses are substantially integrating crowdsourced delivery models to fulfill the growing consumer demand for real-time delivery.

Market Opportunity:

Integrating brick-and-mortar stores as micro-fulfillment centers for Buy Online, Deliver from Store (BODFS) models create a major opportunity for the crowdsourced delivery market. Major e-commerce players are increasingly adopting same-day and next-day delivery, as a result, omnichannel retailers are rapidly implementing BODFS strategies to remain competitive in the market. The micro-fulfillment centers are fulfilling the increasing demand for quick commerce and instant delivery. Moreover, retailers are outsourcing crowdsourced delivery platforms to provide flexible, scalable, and cost-effective last-mile solutions.

Market Trends:

Integration of peer-to-peer and gig economy models is emerging as a major trend in the crowdsourced delivery service market. Peer-to-peer (P2P) delivery networks are leveraging local individuals to fulfil deliveries using their own vehicles and eliminates the requirement of company owned fleet. This asset-light model enables e-commerce platforms to rapidly adopt peer-to-peer (P2P) delivery models in response to fluctuating demand.

Additionally, AI-driven route optimization is significantly being adopted by key players of the market to enhance operational efficiency. Companies are leveraging artificial intelligence (AI) and machine learning (ML) algorithms to generate efficient delivery routes by analysing variables such as traffic patterns, weather conditions, and road closures.

Restraints & Challenges:

Crowdsourced delivery service market is facing several challenges related to labor laws, minimum wage compliance, and insurance. The Fair Labor Standards Act (FLSA) of the United States, mandated overtime pay of delivery personnel at a rate of at least 1.5 times their regular wage for any hours worked beyond 40 per week. Recent legal developments in Europe, such as the German Federal Labor Court mandated that delivery platforms must supply essential work tools like bicycles and mobile phones or financially compensate workers.

Delivery Model Segment Insights and Analysis:

Based on the Delivery Model, the Crowdsourced Delivery Service Market is segmented into Two-Wheelers, Vehicles, Bicycles, Pedestrian.

Two-Wheelers segment accounts for the largest revenue share in 2024. The growth of quick-commerce and increasing consumer preference for instant and same-day delivery services contributed to the largest revenue share. Two-wheelers are highly feasible for food, grocery, and small parcel deliveries. This type of delivery model enables couriers to bypass traffic, reduce delivery times, and complete more orders per hour compared to traditional four-wheeled vehicles. Moreover, many companies are integrating e-bikes, which are further anticipated to fuel revenue growth of the market over the forecast period.

Customer Type Segment Insights and Analysis:

Based on the Customer Type, the Crowdsourced Delivery Service Market is segmented into Individuals and Businesses.

Businesses segment is expected to register a significant revenue growth (CAGR) of 24.8% by 2032. Many businesses, especially Hotel, Restaurant, and Catering (HoReCa), retail, and grocery chains increasingly adopting crowdsourced delivery providers to fill gaps in their service offerings, such as same-day and instant delivery. This strategy gradually builds and scales their own in-house delivery capabilities. Additionally, the rise of hyper-local commerce and quick-commerce models is accelerating the need for last-mile delivery solutions.

Application Segment Insights and Analysis:

Based on the Application, the Crowdsourced Delivery Service Market is segmented into E-Commerce, Food and Beverage (F&B), Retail Stores, Logistics and Courier, Pharmaceutical, and Others.

The pharmaceutical segment is expected to register significant revenue growth by 2032. The pharmaceutical industry is shifting towards digital-first models. Consumers are increasingly opting for online orders of prescription and over-the-counter (OTC) pharmaceuticals. According to research, the average delivery time for health and pharmaceutical products is approximately 1.59 days. Crowdsourced delivery models leverage independent drivers to provide instant or urgent medicine deliveries, effectively reducing the average delivery time.

Geographical Outlook:

Crowdsourced Delivery Service Market is strategically segmented by geography to provide a comprehensive understanding of regional market dynamics. Discover demand analysis, emerging trends, and growth opportunities shaping market performance across different regions and countries.

North America Crowdsourced Delivery Service Market:

North America registered the highest market share in the crowdsourced delivery service market. Accelerating growth of e-commerce sales contributed for the largest share of revenue share in 2024. According to The United States Census Bureau, in 2024, total e-commerce sales reached an estimated USD 1,192.6 billion, reflecting an 8.1% year-over-year (YOY) increase from 2023.

E-commerce’s share of total retail sales increased from 15.3% in 2023 to 16.1% in 2024. Consumers in this region are increasingly relying on e-commerce platforms for on-demand and last-mile delivery services. As a result, the demand for crowd shipping solutions is rising significantly to meet the growing demand for fast and flexible delivery.

Growing retailer adoption of direct-from-warehouse fulfillment models is further driving demand for crowdsourced delivery services in the United States. This model eliminates the requirement for middle-mile transport and in-store processing, which reduces the overall infrastructure and middle-mile costs. On 20^th September 2023, Roadie, Inc. launched a same-day warehouse delivery solution, Roadie Direct, leveraging crowdsourced drivers.

Asia Pacific Crowdsourced Delivery Service Market:

Asia Pacific accounts for the fastest revenue growth, reaching 20.8% by 2032. Rising urban population is anticipated to accelerate the revenue growth of the crowdsourced delivery services market in this region. According to the United Nations (UN), Asia accounts for 54% of the urban population with over 2.2 billion people. The urban population in Asia is projected to increase by 50%, adding an additional 1.2 billion people by 2050.

The exponential adoption of online marketplaces in Asia-Pacific is reshaping consumer behavior in e-commerce logistics. According to the International Trade Administration, 57% of consumers in Southeast Asia rely on e-commerce marketplaces as their leading channel for new product discovery. Online marketplace platforms and retailers in this region are rapidly adopting asset-light, gig-based logistics models to meet the evolving needs of consumers.

Rising investments in hyper-local and on-demand delivery networks are generating opportunities to scale business across this region. On February 19^th 2024, South Korea-based fulfillment startup Techtaka, received USD 9.5 million in Series B funding to enable e-commerce sellers to streamline their supply chain operations. Moreover, On February 27^th 2024, India based logistics provider Shadowfax, secured USD 100 million in Series E funding to address problems in the last-mile delivery system by improving delivery efficiency.

Europe Crowdsourced Delivery Service Market:

Europe contributed a substantial revenue share in 2024. The European Union (EU) is actively shifting toward sustainable delivery models in alignment with the objectives of the European Green Deal, which targets a 90% reduction in transport-related emissions by 2050. This regulatory shift is expected to generate substantial growth in low-emission and eco-efficient last-mile crowdsourced delivery services.

Moreover, the adoption of e-commerce platforms, e-retailers, and marketplaces is rising among consumers in the European region. According to a survey by the European Union (EU), 92% of individuals used the internet and 70% bought or ordered products or services online in 2023. As a result, the demand for shipment volumes, particularly for instant delivery, flexible, and last-mile delivery solutions, is anticipated to grow exponentially over the forecast period. 

Competition Analysis:

The Crowdsourced Delivery Service Market is characterized by numerous players, with major players competing across segments and regions. The list of major players included in the Crowdsourced Delivery Service Market report are:

• Deliveroo PLC (U.K.)
• Postmates Inc. (U.S.)
• com, Inc.
• United Parcel Service of America, Inc. (U.S.)
• GoShare Inc. (U.S.)
• Roadie, Inc. (U.S.)
• Yango Group (China)
• Dada Nexus Ltd (China)
• Pickupp Pte Ltd (Singapore)
• Redwood Logistics (U.S.)

Strategic Developments in Crowdsourced Delivery Service Market:

• On 11^th December 2024, United States based prominent crowdsourced delivery platform Roadie, Inc., partnering with Benjamin Moore to strengthen its same-day fulfilment operations. Benjamin Moore leveraging Roadie crowdsourced driver network to offer same-day delivery of a diverse range of paint products within a 20-mile radius.
• On 21^st May 2024, Food Service equipment OEM parts company Parts Town is collaborating with Roadie, Inc., to offer same-day delivery service for its customers. The coverage radius has been expanded from 20 miles to 50 miles. This collaboration will enable Parts Town customers to access genuine OEM replacement parts faster and conveniently through enhanced same-day delivery.

Key Advantages for Stakeholders:

Navistrat Analytics’ industry report provides an in-depth quantitative analysis of various market segments, historical and current trends, market forecasts, and dynamics within the global market. The historical years covered in this report are 2022 to 2023, with 2024 serving as the base year for market size calculations. The forecast period extends from 2025 to 2032.

The report includes an executive summary and a comprehensive overview of market drivers, restraints, opportunities, and challenges (DROC), along with insights into regulatory standards. It features detailed analyses such as PORTER’s Five Forces, SWOT, and PESTLE, as well as assessments of technological trends and the competitive landscape.

PORTER’s Five Forces analysis helps stakeholders evaluate the impact of new entrants, competitive rivalry, supplier power, buyer power, and substitution threats, enabling them to assess the level of competition and the attractiveness of the global market. The competitive landscape provides stakeholders with a clear understanding of the current market positions of key players, offering valuable insights into their competitive environment.

Scope And Key Highlights of the Crowdsourced Delivery Service Market Report:

The crowdsourced delivery service market report offers a detailed analysis of market size, including historical revenue (in USD Billion) data for 2022-2023 and revenue forecasts for 2025-2032 across the following segments:

• Delivery Type Outlook (Revenue, USD Billion; 2022-2032)
  • On-Demand Delivery
    • Same-day Delivery
    • Next-day Delivery
  • Scheduled Delivery

• Customer Type Outlook (Revenue, USD Billion; 2022-2032)
  • Individuals
  • Businesses

• Delivery Model Outlook (Revenue, USD Billion; 2022-2032)
  • Two-Wheelers
  • Vehicles
  • Bicycles
  • Pedestrian

• Application Outlook (Revenue, USD Billion; 2022-2032)
  • E-Commerce
  • Food and Beverage (F&B)
  • Retail Stores
  • Logistics and Courier
  • Pharmaceutical
  • Others

• Regional Outlook (Revenue, USD Billion; 2022-2032)
  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Spain
    • Benelux
    • Nordic Countries
    • Rest of Europe
  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Singapore
    • Oceania
    • ASEAN Countries
    • Rest of APAC
  • Latin America
    • Brazil
    • Rest of LATAM
  • Middle East & Africa
    • GCC Countries
    • South Africa
    • Israel
    • Turkey
    • Rest of MEA

Frequently Asked Questions (FAQ) About the Crowdsourced Delivery Service Market Report